Effect of physical ergonomics on VDT workers' health: A longitudinal intervention field study in a service organization

This article examines the effect of physical ergonomic work conditions on occupational health in video display terminal (VDT)-intensive work settings. A longitudinal intervention field study was conducted in a catalog retail service organization in the Midwest to explore the impact of ergonomic interventions. There were 3 levels of ergonomic interventions, each adding incrementally to the previous one. The Ist level was ergonomic training for all VDT users accompanied by workstation ergonomic analysis leading to specific customized adjustments (Group C). The 2nd level added specific workstation accessories supplied by Details, Inc. if the analysis indicated a need for them (Group B). The 3rd level added a Steelcase Criterion(TM) 453 Series chair (Group A). Health data were gathered from 80 volunteer participants by administering a survey before (baseline), 6 months after, and 12 months after interventions were put in place. The findings show that neck, back, and shoulders as well as wrists stand out in terms of self-reported musculoskeletal pain in VDT-intensive work. Reductions in self-reported musculoskeletal discomfort were found for all 3 levels of incremental ergonomic interventions. The number of cases showing improvement in health over time was significant for intervention Groups A and B, but not C.