E-government and organizational change: Reappraising the role of ICT and bureaucracy in public service delivery

被引：158

作者：

Cordella, Antonio ^{[1
]}

Tempini, Niccolo ^{[2
]}

机构：

[1] London Sch Econ & Polit Sci, IS1G Dept Management, London WC2A 2AE, England

[2] Univ Exeter, Dept Sociol Philosophy & Anthropol, Exeter EX4 4QJ, Devon, England

来源：

GOVERNMENT INFORMATION QUARTERLY | 2015年 / 32卷 / 03期

关键词：

E-bureaucracy; E-government; ICT enabled public sector reforms;

D O I：

10.1016/j.giq.2015.03.005

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

There is a substantial literature on e-government that discusses information and communication technology (ICT) as an instrument for reducing the role of bureaucracy in government organizations. The purpose of this paper is to offer a critical discussion of this literature and to provide a complementary argument which favors the use of ICT in the public sector to support the operations of bureaucratic organizations. Based on the findings of a case study - of the Venice Municipality in Italy - the paper discusses how ICT can be used to support rather than eliminate bureaucracy. Using the concepts of e-bureaucracy and functional simplification and closure, the paper proposes evidence and support for the argument that bureaucracy should be preserved and enhanced where e-government policies are concerned. Functional simplification and closure are very valuable concepts for explaining why this should be a viable approach. (C) 2015 Elsevier Inc. All rights reserved.

引用

页码：279 / 286

页数：8

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