Customer-focused Internet commerce at Cisco Systems

被引：5

作者：

Cho, S ^{[1
]}

机构：

[1] Cisco Syst Inc, Internet Commerce Solut Org, San Jose, CA 95134 USA

来源：

IEEE COMMUNICATIONS MAGAZINE | 1999年 / 37卷 / 09期

关键词：

D O I：

10.1109/35.790864

中图分类号：

TM [电工技术]; TN [电子技术、通信技术];

学科分类号：

0808 ; 0809 ;

摘要：

Rapid growth in electronic commerce places strong demands on business practices to meet customer needs in a timely and cost-effective manner. This article outlines some of the tools developed by Cisco to facilitate this growth while achieving excellent customer care and employee satisfaction. Attention is given to the steps Cisco has taken to organize to meet these dual objectives.

引用

页码：61 / 63

页数：3