A web based CBR system for heating ventilation and air conditioning systems sales support

被引：20

作者：

Gardingen, D

Watson, I

机构：

[1] Western Air Ltd, Fremantle, WA, Australia

[2] Univ Salford, AI CBR, Salford M5 4WT, Lancs, England

来源：

KNOWLEDGE-BASED SYSTEMS | 1999年 / 12卷 / 5-6期

关键词：

web based case-based reasoning system; communications protocol; motivation for the system;

D O I：

10.1016/S0950-7051(99)00017-9

中图分类号：

TP18 [人工智能理论];

学科分类号：

081104 ; 0812 ; 0835 ; 1405 ;

摘要：

This paper describes the implementation of a case-based reasoning (CBR) system to support heating ventilation and air conditioning systems (HVAC) sales staff operating in remote locations. The system operates on the world wide web and uses the new standard of XML as a communications protocol between client and server side Java applets. The paper also describes the motivation for the system, its implementation, trial and roll-out detailing the benefits it has provided to the company. (C) 1999 Elsevier Science B.V. All rights reserved.

引用

页码：207 / 214

页数：8