Technology Acceptance and ERP Documentation Usability

被引：14

作者：

Scott, Judy E. ^{[1
]}

机构：

[1] Univ Colorado, Sch Business, Denver, CO 80202 USA

来源：

COMMUNICATIONS OF THE ACM | 2008年 / 51卷 / 11期

关键词：

D O I：

10.1145/1400214.1400239

中图分类号：

TP3 [计算技术、计算机技术];

学科分类号：

0812 ;

摘要：

A study was conducted to develop a model for the relationship between technology acceptance model (TAM) and the usability of Enterprise resource planning (ERP) documentation. The ERP is considered as a complex, problematic, and difficult for users to learn. Industry need to provide documentation of the transformed processes to help end-users to better understand the changes. The usability of documentation can affects the effectiveness of training and ERP investment. A documentation need to have step-by-step instructions and better explanation of the process involved in the ERP software. An online documentation can provide the latest content and better representation with hypertext and color. ERP documentation is useful for providing instructions for completing specified tasks.

引用

页码：121 / 124

页数：4

共 12 条

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