Trust, civic engagement, and the Internet

Does the Internet promote or impede social connections and trust? Using surveys from the Pew Center for the Internet and American Life, I show that Internet users are not social isolates. They tend to have slightly wider social circles than nonusers, but their Internet communications are largely with people they know. Consequently, it is hardly surprising that Internet users are no more trusting of strangers (but not less trusting either) than nonusers. However, trusting people are more likely to believe that they have little to fear from the Internet. They are more open to shopping on the Internet and are less likely to believe that their privacy will be violated on the Web; they are also less likely to use a false identity on the Web. The social connections that people make on the Internet do not promote trust-indeed, there is some evidence that chat rooms may bring together mistrusting people.