Multimedia system for remote diagnosis of complex placement machines

Placement machines demand a high availability standard to avoid costly interruptions of th manufacturing process and to ensure a profitable return on the high investment costs. The world-wide use of the machines and the usually complex nature of the occurring failures require the manufacturer to provide an efficient remote service. To solve this problem, a computer-aided remote diagnostic system based on the Internet ic being developed. It can also be used as the local diagnostic system at the machine. The basis is a central information system that keeps all relevant data for diagnosis. The operator and the expert are both supported by computer-aided tools. Communication between is established by multimedia procedures.