A Web-based CBR knowledge management system for PC troubleshooting

被引：41

作者：

Wang, SL ^{[1
]}

Hsu, SH ^{[1
]}

机构：

[1] Natl Chiao Tung Univ, Inst Ind Engn, Hsinchu, Taiwan

来源：

INTERNATIONAL JOURNAL OF ADVANCED MANUFACTURING TECHNOLOGY | 2004年 / 23卷 / 7-8期

关键词：

case-based reasoning (CBR); KM system; cognitive task analysis (CTA); ontology; hierarchical clustering;

D O I：

10.1007/s00170-003-1676-0

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 [计算机科学与技术];

摘要：

Using case-based reasoning (CBR), the authors integrate the techniques of cognitive task analysis (CTA), hierarchical clustering and ontology and propose a Web-based CBR knowledge management (KM) system for investigating the construction of a KM system with multiple information techniques to support KM activity in industry. The maintenance service centres of a computer company are used as an example to illustrate extracting the maintenance knowledge necessary to construct a PC troubleshooting KM system. The effectiveness of applying a Web-based CBR KM system to support KM activities in the KM life cycle is subjected to practical verification.

引用

页码：532 / 540

页数：9

共 23 条

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[2]

Cordingley E.S., 1989, KNOWLEDGE ELICITATIO

[3]

Barriers and facilitators to the use of knowledge management systems [J].