Computer-mediated communication and group decision making: A meta-analysis

被引：306

作者：

Baltes, BB ^{[1
]}

Dickson, MW ^{[1
]}

Sherman, MP ^{[1
]}

Bauer, CC ^{[1
]}

LaGanke, JS ^{[1
]}

机构：

[1] Wayne State Univ, Dept Psychol, Detroit, MI 48202 USA

来源：

ORGANIZATIONAL BEHAVIOR AND HUMAN DECISION PROCESSES | 2002年 / 87卷 / 01期

关键词：

D O I：

10.1006/obhd.2001.2961

中图分类号：

B849 [应用心理学];

学科分类号：

040203 ;

摘要：

A meta-analysis of research comparing decision making in face-to-face versus computer-mediated communication groups was conducted. Results suggest that computer-mediated communication leads to decreases in group effectiveness, increases in time required to complete tasks, and decreases in member satisfaction compared to face-to-face groups. All of the moderators tested (anonymity in the group process, limited versus unlimited time to reach decisions, group size, and task type) were significant for at least one of the dependent variables. The article concludes with cautions about the unbridled rush by organizations to adopt computer-mediated communication as a medium for group decision making and implications of the present findings for theory and research on computer-mediated communication and group decision making. (C) 2001 Elsevier Science.

引用

页码：156 / 179

页数：24

共 66 条

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