A public value perspective for ICT enabled public sector reforms: A theoretical reflection

被引:270
作者
Cordella, Antonio [1 ]
Bonina, Carla M. [1 ]
机构
[1] Univ London London Sch Econ & Polit Sci, Dept Management, Informat Syst & Innovat Grp, London WC2A 2AE, England
关键词
e-Government; ICT; Public sector reforms; NPM; Public value; E-GOVERNMENT RESEARCH; INFORMATION-SYSTEMS; BUREAUCRACY; MANAGEMENT; FRAMEWORK; PERFORMANCE; CITIZENS;
D O I
10.1016/j.giq.2012.03.004
中图分类号
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号
1205 ; 120501 ;
摘要
The purpose of this paper is to offer a critical discussion of information system adoption in the public sector (often referred to as e-government) and to contribute to the debate by offering a public value perspective. The paper points to the public value paradigm as an alternative approach to studying ICT-enabled public sector reforms. This paradigm, we argue, proposes an alternative way of framing the nature of the problems faced when ICI' enabled public sector reforms are initiated and studied. The public value perspective proposes a new and richer context in which to study and research these phenomena. It also calls for the redefinition of the ways we assess e-government in the context of public sector reforms. It is therefore seen as vital to evaluate the socio-political impact of ICT adoption in the public sector. (C) 2012 Published by Elsevier Inc.
引用
收藏
页码:512 / 520
页数:9
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