Teams in Public Administration: A Field Study of Team Feedback and Effectiveness in the Israeli Public Healthcare System

被引:12
作者
Vashdi, Dana R. [1 ]
机构
[1] Univ Haifa, Div Publ Adm & Policy, IL-31999 Haifa, Israel
关键词
SOCIAL COGNITIVE THEORY; PSYCHOLOGICAL SAFETY; JOB-PERFORMANCE; OPERATING-ROOM; WORK TEAMS; ORGANIZATIONS; MODEL; INNOVATION; MANAGEMENT; LEADERSHIP;
D O I
10.1080/10967494.2013.817255
中图分类号
C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];
学科分类号
12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;
摘要
Over recent years, public organizations have increasingly adopted work teams as an organizational tool for improving task coordination, communication, and knowledge transfer. In this research, I discuss action teams in public organizations and the importance of team feedback for the effectiveness of such professionally heterogeneous public teams. I examine two alternative approaches to team feedback, guided team reflexivity and peer assessment, and hypothesize regarding their effects on team processes and performance. Using a field-based, experimental design involving surgical teams in a large public tertiary health care center, I compared the effects of team reflexivity and peer assessment on specific team-related processes and task duration. I found that guided team reflexivity is related to higher levels of team attention to detail, cooperation, and psychological safety than peer assessment, and that team attention to detail mediates the relationship between feedback type and performance.
引用
收藏
页码:275 / 306
页数:32
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