Total quality management in library and information sectors

被引：11

作者：

Moghaddam, Golnessa Galyani ^{[1
]}

Moballeghi, Mostafa ^{[2
]}

机构：

[1] Shahed Univ, Dept Lib & Informat Sci, Tehran, Iran

[2] IAU, Dept Ind Management, Tehran, Iran

来源：

ELECTRONIC LIBRARY | 2008年 / 26卷 / 06期

关键词：

Total quality management; Library management; Customer services quality; Customer satisfaction;

D O I：

10.1108/02640470810921664

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

Purpose - The purpose of this paper is to present an overview of total quality management (TQM) in the library and information sectors. Design/methodology/approach - A review of the literature on TQM concepts was carried out. Focusing on TQM implementation in the library and information sectors, the experiences of libraries adopting this method are also reviewed. Findings - TQM was initially applied as a management philosophy in the manufacturing sector. Following its enormous success, this philosophy is increasingly being applied in the service sector, including libraries. Originality/value - The paper provides a useful overview of TQM implementation in the library and information sectors.

引用

页码：912 / 922

页数：11