Patients' expectations for medical care: An expanded formulation based on review of the literature

被引:184
作者
Kravitz, RL
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10.1177/107755879605300101
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R19 [保健组织与事业(卫生事业管理)];
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摘要
An expanding literature on patients' expectations for medical care suffers from definitional confusion and lack of a conceptual model linking patients' expectations to important antecedents and consequences. This article aims to (1) provide a clear and inclusive definition of patients' expectations for care, (2) place patients' expectations in a conceptual framework built around patient satisfaction, and (3) develop a taxonomy of patients' expectations that promotes improved clinical care and research. Patients' expectations may be understood as beliefs or attitudes that interact with perceived occurrences to produce care-related evaluations. Research over the past 30 years indicates that patients' expectations may express probabilities or values related to a specific visit or to ongoing care, that the content of patients' expectations is broad, and that it makes a difference when expectations are elicited. This framework raises numerous questions for future research.
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页码:3 / 27
页数:25
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