Product warranty and reliability

被引：64

作者：

Murthy, DNP ^{[1
]}

机构：

[1] Univ Queensland, Brisbane, Qld, Australia

来源：

ANNALS OF OPERATIONS RESEARCH | 2006年 / 143卷 / 01期

关键词：

warranty; reliability; models; management;

D O I：

10.1007/s10479-006-7377-y

中图分类号：

C93 [管理学]; O22 [运筹学];

学科分类号：

070105 ; 12 ; 1201 ; 1202 ; 120202 ;

摘要：

Product warranty is an important part of new product marketing and sales. Offering warranty implies additional costs in the form of warranty servicing cost. Product reliability has a serious impact on the warranty servicing cost. As such, effective management of product reliability must take into account the link between warranty and reliability. This paper deals with this topic and develops a framework needed for effective management of product reliability. It reviews the relevant literature and defines topics for future research.

引用

页码：133 / 146

页数：14