A unified model of IT continuance: three complementary perspectives and crossover effects

被引：208

作者：

Bhattacherjee, Anol ^{[1
]}

Lin, Chieh-Peng ^{[2
]}

机构：

[1] Univ S Florida, Coll Business, Informat Syst & Decis Sci, Tampa, FL USA

[2] Natl Chiao Tung Univ, Inst Business & Management, Taipei 10044, Taiwan

来源：

EUROPEAN JOURNAL OF INFORMATION SYSTEMS | 2015年 / 24卷 / 04期

关键词：

disconfirmation; perceived performance; satisfaction; subjective norm; perceived usefulness; INFORMATION-TECHNOLOGY; USER ACCEPTANCE; EVERYDAY LIFE; INTENTION; SYSTEMS; USAGE; HABIT; EXPECTATION; EMOTION; TIME;

D O I：

10.1057/ejis.2013.36

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

This study presents a unified model of information technology (IT) continuance, by drawing upon three alternative influences that are presumed to shape continuance behavior: reasoned action, experiential response, and habitual response. Using a longitudinal survey of workplace IT continuance among insurance agents at a large insurance company in Taiwan, we demonstrate that the above influences are interdependent, complementary, and have crossover effects. This study advances IT continuance research by theorizing and validating a unifying model that extends prior perspectives and by explaining interrelationships between these perspectives.

引用

页码：364 / 373

页数：10

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