Testing classification systems for reference questions

被引：20

作者：

Henry, Deborah B. ^{[1
]}

Neville, Tina M. ^{[1
]}

机构：

[1] Univ S Florida St Petersburg, Nelson Poynter Mem Lib, St Petersburg, FL USA

来源：

REFERENCE & USER SERVICES QUARTERLY | 2008年 / 47卷 / 04期

关键词：

D O I：

10.5860/rusq.47n4.364

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

Two reference question classification systems were tested using data from a small academic library. Results indicate that a skill/strategy-based approach, rather than a system based on resources used or time allocated per question, leads to more consistent classification and provides a more accurate reflection of today's reference desk activity.

引用

页码：364 / 373

页数：10