Does affinity matter? Slow effects of e-quality on information seeking in virtual communities

被引：41

作者：

Zha, Xianjin ^{[1
]}

Zhang, Jinchao ^{[2
]}

Yan, Yalan ^{[3
]}

Xiao, Zhiliang ^{[2
]}

机构：

[1] Wuhan Univ, Ctr Studies Informat Resources, Wuhan 430072, Peoples R China

[2] Wuhan Univ, Sch Informat Management, Wuhan 430072, Peoples R China

[3] Wuhan Univ Sci & Technol, Sch Management, Wuhan 430081, Peoples R China

来源：

LIBRARY & INFORMATION SCIENCE RESEARCH | 2015年 / 37卷 / 01期

基金：

中国国家自然科学基金;

关键词：

Affinity; Information quality; System quality; Service quality; Information seeking; Virtual communities; E-SERVICE QUALITY; COLLEGE-STUDENTS; SYSTEMS SUCCESS; MEDIATING ROLE; KNOWLEDGE; MODEL; WEB; TECHNOLOGY; IMPACT; SATISFACTION;

D O I：

10.1016/j.lisr.2014.04.003

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

Virtual communities function not only as social settings, but also as information neighborhoods. In this study, the term e-quality was used to refer to information quality, system quality, and service quality. Following the updated information systems (IS) success model, a research model was developed to explore the effects of e-quality on information seeking as well as the direct and mediating effects of affinity with virtual communities (the degree of importance that users place on virtual communities) on information seeking. Data collected from users of virtual communities were used to test the model. Affinity with virtual communities not only had a large and direct impact on information seeking in virtual communities but also fully mediated the effects of information quality and service quality on information seeking and partially mediated the effect of system quality on information seeking. Implications for theory and practice are discussed. (C) 2015 Elsevier Inc. All rights reserved.

引用

页码：68 / 76

页数：9

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