An appointment-based service center with guaranteed service

被引：5

作者：

Babad, YM

Dada, M

Saharia, AN

机构：

[1] UNIV ILLINOIS,COLL BUSINESS,DEPT INFORMAT & DECIS SCI MC294,CHICAGO,IL 60607

[2] PURDUE UNIV,KRANNERT GRAD SCH MANAGEMENT,W LAFAYETTE,IN 47907

来源：

EUROPEAN JOURNAL OF OPERATIONAL RESEARCH | 1996年 / 89卷 / 02期

关键词：

stochastic processes; service center management; queueing; guaranteed service;

D O I：

10.1016/0377-2217(95)00267-7

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

Customers are scheduled to arrive at periodic scheduling intervals to receive service from a single server system. A customer must start receiving service within a given departure interval; if this is not the case, the system will pay a penalty and/or transfer the customer to another facility at the system's cost. A complete transient and steady-state analysis of the system is given, the optimal scheduling and departure intervals are determined, and the virtual work in the system is analyzed.

引用

页码：246 / 258

页数：13

共 10 条

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