Performance measurement in service businesses revisited

被引：70

作者：

Brignall, S

Ballantine, J

机构：

[1] Warwick Business School, University of Warwick, Coventry

来源：

INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT | 1996年 / 7卷 / 01期

关键词：

D O I：

10.1108/09564239610109393

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

[No abstract available]

引用

页码：6 / 31

页数：26

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