Accessing e-government: challenges for citizens and organizations

被引：53

作者：

Dugdale, A ^{[1
]}

Daly, A ^{[1
]}

Papandrea, F ^{[1
]}

Maley, M ^{[1
]}

机构：

[1] Univ Canberra, Natl Inst Governance, Sch Business & Govt, Canberra, ACT, Australia

来源：

INTERNATIONAL REVIEW OF ADMINISTRATIVE SCIENCES | 2005年 / 71卷 / 01期

关键词：

D O I：

10.1177/0020852305051687

中图分类号：

C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;

摘要：

The Internet is becoming more integral to governments and their modes of doing business and delivering services. This is creating a new imperative to address the digital divide. In Australia, as shown in this article, citizens who are the biggest users of government services are the least likely to be connected to the internet. What can be done to connect the unconnected? The article explores what has been learned from some of the Australian initiatives for connecting the unconnected to online government services. It concludes that greater attention to community-based human capital development is needed. It gives examples of factors needed for success in building socially marginalized communities' interest, enthusiasm and capacity to interact and communicate via online technologies, thereby contributing to how successful e-government can be in delivering gains in efficiency and improved services.

引用

页码：109 / 118

页数：10

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