Affinity maps and relationship diagrams: Two tools to enhance performance improvement

被引:4
作者
Lepley, CJ [1 ]
机构
[1] Pyramids Client Based Evaluat Serv Hlth Care Org, Ft Worth, TX USA
关键词
affinity map; performance improvement; quality control; relationship diagram;
D O I
10.1097/00001786-199902000-00009
中图分类号
R47 [护理学];
学科分类号
1011 ;
摘要
This article describes two performance improvement tools: an affinity map and a relationship diagram. The author suggests when to use them and provides instructions on how to scan the environment of a nursing unit to discover problems, organize Ideas about the problem, and find the mot cause and effect of the relationship among staffs ideas about the problem. When the main cause and effect of a problem are known, management and staff can decide where to direct their process improvement efforts.
引用
收藏
页码:75 / 83
页数:9
相关论文
共 3 条
[1]  
KERRIDGE D, 1998, WHAT IS QUESTION
[2]  
*QIP INC PQ SYST, 1995, IMPR TOOLS TOT QUAL
[3]  
SHIGERU M, 1988, MANAGEMENT QUALITY I