Critical perspectives on consumers' role as 'producers': Broadening the debate on value co-creation in marketing processes

被引:235
作者
Cova, Bernard [1 ]
Dalli, Daniele [2 ]
Zwick, Detlev [3 ,4 ]
机构
[1] Euromed Management Marseille, Domaine Luminy, F-13288 Marseille 9, France
[2] Univ Pisa, I-56100 Pisa, Italy
[3] York Univ, Schulich Sch Business, Toronto, ON M3J 1P3, Canada
[4] York Univ, Schulich Sch Business 324N, Toronto, ON M3J 1P3, Canada
关键词
collaborative capitalism; consumer work; exploitation; prosumption; service-dominant logic; value co-creation; ECONOMY; PROSUMPTION; WORK;
D O I
10.1177/1470593111408171
中图分类号
F [经济];
学科分类号
02 ;
摘要
This special issue continues the critical engagement with the popular discourses of Prahalad's value co-creation paradigm and Vargo and Lusch's service-dominant logic of marketing. The intensity of the debate among marketing scholars over these two marketing and management concepts demonstrates how much is at stake-conceptually and politically-when the roles of consumer and producer become blurred. Economic concepts of value, ownership, consumption, and production need to be redefined, and political ideas of the relationship between the social and the economic require addressing in the age of cognitive, or as we call it, collaborative capitalism. In addition to these broad theoretical challenges, the contributions in this issue zoom in on what arguably constitutes the central question for our specific field: What are the implications of a collaborative capitalism for understanding the place of marketing techniques in value creation? As with all good scholarship, the essays in this issue do not provide definitive answers but instead lead to a more elaborate set of questions. By doing so, they broaden the critical engagement with value co-creation in marketing.
引用
收藏
页码:231 / 241
页数:11
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