Platform-Capital's 'App-etite' for Control: A Labour Process Analysis of Food-Delivery Work in Australia

被引：404

作者：

Veen, Alex ^{[1
]}

Barratt, Tom ^{[2
]}

Goods, Caleb ^{[3
]}

机构：

[1] Univ Sydney, Sydney, NSW, Australia

[2] Edith Cowan Univ, Sch Business & Law, Churchlands, WA, Australia

[3] Univ Western Australia, Business Sch, Nedlands, WA, Australia

来源：

WORK EMPLOYMENT AND SOCIETY | 2020年 / 34卷 / 03期

关键词：

algorithmic control; food-delivery; gig economy; information technology; labour process; platform-economy; workplace control; GIG ECONOMY; REGIMES; POWER;

D O I：

10.1177/0950017019836911

中图分类号：

F [经济];

学科分类号：

020101 [政治经济学];

摘要：

This qualitative case study adopts a labour process analysis to unpack the distinctive features of capital's control regimes in the food-delivery segment of the Australian platform-economy and assesses labour agency in response to these. Drawing upon worker experiences with the Deliveroo and UberEATS platforms, it is shown how the labour process controls are multi-facetted and more than algorithmic management, with three distinct features standing out: the panoptic disposition of the technological infrastructure, the use of information asymmetries to constrain worker choice, and the obfuscated nature of their performance management systems. Combined with the workers' precarious labour market positions and the Australian political-economic context, only limited, mainly individual, expressions of agency were found.

引用

页码：388 / 406

页数：19

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