Group decision making to better respond customer needs in software development

被引:78
作者
Büyüközkan, G [1 ]
Feyzioglu, O [1 ]
机构
[1] Galatasaray Univ, Dept Ind Engn, TR-34357 Istanbul, Turkey
关键词
quality function deployment; group decision making; fuzzy sets; software development;
D O I
10.1016/j.cie.2005.01.007
中图分类号
TP39 [计算机的应用];
学科分类号
081203 [计算机应用技术]; 0835 [软件工程];
摘要
Quality Function Deployment (QFD) is a well-known planning methodology for translating customer needs into relevant design and production requirements. The intent of applying QFD is to incorporate the voice of the customer into the various phases of the product development cycle for a new product, or a new version of an existing product. The traditional QFD structure requires individuals to express their preferences in a restricted scale without exceptions. In practice, people contributing to the process tend generally to give information about their personal preferences in many different ways, numerically or linguistically, depending on their background. Moreover, collaborative decision-making is not an emphasized issue in QFD even though it requires several people's involvement. In this study, we extend the QFD methodology by introducing a new group decision making approach that takes into account multiple preference formats and fusing different expressions into one uniform group decision by means of fuzzy set theory. An application on software development is supplied to illustrate the approach. (c) 2005 Elsevier Ltd. All rights reserved.
引用
收藏
页码:427 / 441
页数:15
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