From the other side of the reference desk: A focus group study

被引：44

作者：

Massey-Burzio, V ^{[1
]}

机构：

[1] Johns Hopkins Univ, Resource Serv Dept, Milton S Eisenhower Lib, Baltimore, MD 21218 USA

来源：

JOURNAL OF ACADEMIC LIBRARIANSHIP | 1998年 / 24卷 / 03期

关键词：

D O I：

10.1016/S0099-1333(98)90041-6

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

A study of how patrons think and behave as they seek information at a major research library reveals the need to provide the kinds of services and programs that meet the actual needs and preferences of patrons. Focusing on what librarians think is needed can result in poor service.

引用

页码：208 / 215

页数：8

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