Towards real-time business intelligence

Analysing data to predict market trends of products and services and to improve performances of enterprise business systems has always been part of running a competitive business. But it is becoming essential nowadays that not only is the analysis done on real-time data, but also actions in response to analysis results can be performed in real time and instantaneously change parameters of business processes. This paper discusses issues and problems of current business intelligence systems, and then outlines our vision of future real-time business intelligence. We present a list of emerging technologies which could contribute to the realisation of real-time business intelligence and some examples of applying them to improve BT's systems and services.