Communication comforting strategies and social bereavement: Verbal and nonverbal planning and appropriateness

Based on Applegate's (1980) hierarchy of comforting strategies, this study assessed the effects of verbal planning (e.g., Berger & Bell, 1988; Infante, 1980) and nonverbal planning on the perceived appropriateness of comforting communication. Participants indicated their verbal and nonverbal communication strategies in response to a hypothetical bereavement scenario, and these strategies were coded into Applegate's (1980) hierarchy. Bereavement counselors also rated the appropriateness of each respondent's comforting message strategies. Results are discussed in terms of reflection-enhancing relational strategies and the bereavement counselors' perspectives of the effects on surviving family members.