Emotional intelligence in the collection of debt

被引：52

作者：

Bachman, J ^{[1
]}

Stein, S ^{[1
]}

Campbell, K ^{[1
]}

Sitarenios, G ^{[1
]}

机构：

[1] Multi Hlth Syst, Toronto, ON M2H 3M6, Canada

来源：

INTERNATIONAL JOURNAL OF SELECTION AND ASSESSMENT | 2000年 / 8卷 / 03期

关键词：

D O I：

10.1111/1468-2389.00145

中图分类号：

B849 [应用心理学];

学科分类号：

040203 ;

摘要：

Two studies are reported which compare more and less successful account officers (debt collectors) in terms of their emotional intelligence, measured using the BarOn Emotional Quotient Inventory. The findings support the vie tv that higher levels of emotional intelligence lead to enhanced job performance. Implications for selection are considered in the conclusion.

引用

页码：176 / 182

页数：7