Barriers to reframing surprise as "opportunity" in health care: A commentary on McDaniel, et al.

被引：3

作者：

Montgomery, K ^{[1
]}

机构：

[1] Univ Calif Riverside, Anderson Grad Sch Management, Riverside, CA 92521 USA

来源：

HEALTH CARE MANAGEMENT REVIEW | 2003年 / 28卷 / 03期

关键词：

stakeholders; trust; uncertainty;

D O I：

10.1097/00004010-200307000-00010

中图分类号：

R19 [保健组织与事业（卫生事业管理）];

学科分类号：

摘要：

Reframing surprise as an opportunity rather than as a threat can be facilitated when we recognize that efforts to deny, control, and prevent uncertainty operate as barriers to refraining. Removing the barriers requires trust and risk-taking among key stakeholders, especially among patients, physicians, and health care organizations.

引用

页码：284 / 288

页数：5