Quantitative prediction for acceptance limit value to society for the service quality of an independent system

被引:1
作者
Otsuka, Yuichi
Ayuzawa, Junko
Noguchi, Hiroshi
机构
[1] Kyushu Univ, Dept Mech Engn, Nishi Ku, Fukuoka 8190395, Japan
[2] Kyushu Univ, Grad Sch Med Sci, Dept Hlth Care Adm & Management, Higashi Ku, Fukuoka 8128582, Japan
[3] Kyushu Univ, Fac Engn, Nishi Ku, Fukuoka 8190395, Japan
关键词
hierarchy; multi-agents simulation; service engineering; risk; management engineering; quality;
D O I
10.1016/j.simpat.2007.07.004
中图分类号
TP39 [计算机的应用];
学科分类号
081203 ; 0835 ;
摘要
In this paper, we propose a prediction method for an acceptance limit value to society for service quality. The quality of service can be quantified by the subjective evaluation of an individual. The acceptance limit value to society is then defined by a stable limit of the social condition. We then calculate the stable limit in quantity by a numerical simulation using the Hierarchized Cellular Automata model. Results of the calculation show that the stable limit can be determined with the corresponding constants of the subject group. Finally we predict the acceptance limit with the result of calculations and an experimental constant for the subject group. Moreover, an applicable condition of the predicted value is discussed. (C) 2007 Elsevier B.V. All rights reserved.
引用
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页码:1103 / 1119
页数:17
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