Improving the Organisational Memory by recording decision making, rationale and team configuration

We present the architecture of an Organisational Memory including the representation of workflow, participant profiles and the rationale of the decision making process. The added value of the proposed architecture resides in the availability of the recorded experiences and know-how at the individual and team levels for future reuse in planning, decision making and business process optimisation. One of its distinctive features is the consideration and explicit representation of the information related to decision making as a major component of the recorded experiences. The representation of the workflow as well as of the decision making is dynamic, reflecting the evolution of the work process. The suitability of these parts of the architecture is illustrated by an Organisational Memory to be deployed at the IMP concerning the reservoir characterisation process. (c) 2005 Elsevier B.V. All rights reserved.