TQM and innovation: a literature review and research framework

This paper discusses the relationship between the implementation of Total Quality Management (TQM) and innovation performance. The discussion arises primarily based on the considerable controversy concerning this relationship that appears in the literature. As of interest to resolve this controversy, a research framework is developed preceded by a theoretical discussion of the multidimensionality of TQM when applied in different organizational contexts. The primary proposition of this framework is that the implementation of TQM practices will be influenced by the external and internal environment as well as the strategy adopted by the firm. The model of TQM implemented is then reflected in terms of different outcomes relating to quality performance and innovation performance. (C) 2001 Elsevier Science Ltd. All rights reserved.