The shocking cost of turnover in health care

被引：322

作者：

Waldman, JD ^{[1
]}

Kelly, F

Arora, S

Smith, HL

机构：

[1] Univ New Mexico, Hlth Sci Ctr, Albuquerque, NM 87131 USA

[2] Univ New Mexico, Anderson Sch Management, Albuquerque, NM 87131 USA

来源：

HEALTH CARE MANAGEMENT REVIEW | 2004年 / 29卷 / 01期

关键词：

health care policy; quality improvement; retention; turnover;

D O I：

10.1097/00004010-200401000-00002

中图分类号：

R19 [保健组织与事业（卫生事业管理）];

学科分类号：

摘要：

Review of turnover costs at a major medical center helps health care managers gain insights about the magnitude and determinants of this managerial challenge and assess the implications for organizational effectiveness. Here, turnover includes hiring, training, and productivity loss costs. Minimum cost of turnover represented a loss of >5 percent of the total annual operating budget.

引用

页码：2 / 7

页数：6

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