Trust and risk communication in high-risk organizations: A test of principles from social risk research

被引:34
作者
Conchie, Stacey M. [1 ]
Burns, Calvin [2 ]
机构
[1] Univ Liverpool, Sch Psychol, Liverpool L69 72A, Merseyside, England
[2] Univ Strathclyde, Strathclyde Business Sch, Glasgow G1 1XQ, Lanark, Scotland
关键词
asymmetry principle; organizational safety; trust beliefs; trust intentions;
D O I
10.1111/j.1539-6924.2008.01006.x
中图分类号
R1 [预防医学、卫生学];
学科分类号
1004 ; 120402 ;
摘要
This study explored the effects of open communication about occupational risks on workers' trust beliefs and trust intentions toward risk management, and the resilience of these beliefs and intentions to further risk information. An experimental survey of 393 student nurses showed the importance of open communication in the development of worker trust in risk management. Consistent with the trust asymmetry principle, we found that the increase in trust beliefs following open communication was weaker than the reduction in trust following a lack of communication. Further, the level of trust developed through communication (or lack of) influenced the way that subsequent risk information was processed. Negative risk information reduced trust beliefs in nurses with already low levels of trust while positive risk information increased trust beliefs only in those with already high levels. A similar pattern of results emerged for nurses' trust intentions, although the magnitude of these effects was weaker. The implications of these findings for occupational risk management are discussed.
引用
收藏
页码:141 / 149
页数:9
相关论文
共 35 条
[1]  
[Anonymous], PUBLIC ADM MANAGEMEN
[2]  
[Anonymous], 1972, COMMUNICATION ORG
[3]   Explicit and implicit trust within safety culture [J].
Burns, Calvin ;
Mearns, Kathryn ;
McGeorge, Peter .
RISK ANALYSIS, 2006, 26 (05) :1139-1150
[4]  
Clarke S, 1999, J ORGAN BEHAV, V20, P185, DOI 10.1002/(SICI)1099-1379(199903)20:2<185::AID-JOB892>3.0.CO
[5]  
2-C
[6]  
*COMM HEALTHC AUD, 2006, NAT SURV NHS STAFF
[7]  
CONCHIE SM, 2007, SAFETY SCI
[8]   The role of distrust in offshore safety performance [J].
Conchie, Stacey M. ;
Donald, Ian J. .
RISK ANALYSIS, 2006, 26 (05) :1151-1159
[9]   MEASURING TRUST BETWEEN ORGANIZATIONAL BOUNDARY ROLE PERSONS [J].
CURRALL, SC ;
JUDGE, TA .
ORGANIZATIONAL BEHAVIOR AND HUMAN DECISION PROCESSES, 1995, 64 (02) :151-170
[10]   New information and social trust: Asymmetry and perseverance of attributions about hazard managers [J].
Cvetkovich, G ;
Siegrist, M ;
Murray, R ;
Tragesser, S .
RISK ANALYSIS, 2002, 22 (02) :359-367