Legal research topics in user-centric services

被引：5

作者：

Pitkanen, O. ^{[1
]}

Virtanen, P. ^{[1
,2
]}

Kemppinen, J. ^{[1
,2
]}

机构：

[1] Aalto Univ, HIIT, Univ Helsinki, Helsinki 02015, Finland

[2] Lappeenranta Univ Technol, Helsinki 02015, Finland

来源：

IBM SYSTEMS JOURNAL | 2008年 / 47卷 / 01期

关键词：

D O I：

10.1147/sj.471.0143

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

There are several essential legal topics that must be included in the research agenda of service science. in this paper, we discuss these topics, beginning with an analysis of the definition of a service and a categorization of some of the actors in service systems, with their diverse interests. A set of case studies and scenarios is presented to illustrate the kinds of legal challenges that are involved in providing user-centric and customer-oriented services. We conclude by suggesting the most important legal topics that should be studied further in relation to service science.

引用

页码：143 / 152

页数：10

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