A corporative memory based on the user profiles

In this paper, each position in the organization has a well-delimited profile defined by; the assigned tasks as well as for the engaged relationships during the process and the organizational domain. Ontologies for organization positions, tasks and application domains are introduced in order to model an Organizational Memory. This Memory is designed/specified through UML/XML diagrams and it is exemplified by a Customer Relationship Management information system. The organizational's memory reuses the resulting knowledge from experiences abstraction of organization members while laboring at their positions. (C) 2003 Elsevier Ltd. All rights reserved.