Creativity and standardization: Complementary or conflicting drivers of team effectiveness?

被引：39

作者：

Gilson, LL ^{[1
]}

Mathieu, JE

Shalley, CE

Ruddy, TM

机构：

[1] Univ Connecticut, Storrs, CT 06269 USA

[2] Georgia Inst Technol, Atlanta, GA 30332 USA

来源：

ACADEMY OF MANAGEMENT JOURNAL | 2005年 / 48卷 / 03期

关键词：

D O I：

暂无

中图分类号：

F [经济];

学科分类号：

02 [经济学];

摘要：

We examine relationships between creativity, the use of standardized work practices, and effectiveness (measured as both performance and customer satisfaction) among 90 empowered teams of service technicians. Despite the seemingly contradictory natures of creativity and standardized procedures, our results indicate that they can be complementary. Specifically, standardization was found to moderate the relationship between creativity and both team performance and customer satisfaction, although the pattern of results differed for the two measures of effectiveness. We discuss how and when teams can effectively employ both work practices.

引用

页码：521 / 531

页数：11

共 44 条

[1]

Amabile T. M, 1996, CREATIVITY CONTEXT

[2]

Bliese P., 2000, MULTILEVEL THEORY RE, P349, DOI DOI 10.12691/EDUCATION-3-1-14

[3]

BOWEN DE, 1988, RES ORGAN BEHAV, V10, P43

[4]

Burns T., 1961, The management of innovation