What Do Mobile App Users Complain About?

被引：281

作者：

Khalid, Hammad ^{[1
]}

Shihab, Emad ^{[2
]}

Nagappan, Meiyappan ^{[3
]}

Hassan, Ahmed E. ^{[4
]}

机构：

[1] Shopify, Ottawa, ON, Canada

[2] Concordia Univ, Dept Comp Sci & Software Engn, Montreal, PQ, Canada

[3] Rochester Inst Technol, Dept Software Engn, Rochester, MN USA

[4] Queens Univ, Sch Comp, Kingston, ON K7L 3N6, Canada

来源：

IEEE SOFTWARE | 2015年 / 32卷 / 03期

关键词：

mobile applications; quality assurance; software engineering; software quality; user reviews;

D O I：

10.1109/MS.2014.50

中图分类号：

TP31 [计算机软件];

学科分类号：

081202 ; 0835 ;

摘要：

A study of user reviews from 20 iOS apps uncovered 12 types of user complaints. The most frequent complaints were functional errors, feature requests, and app crashes. However, complaints about privacy and ethical issues and hidden app costs most negatively affected ratings.

引用

页码：70 / 77

页数：8

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