Multi-agent framework for third party logistics in E-commerce

In an e-commerce environment, the third party logistics (3PL) takes charge of the logistics design, delivery, storage and transportation in a supply chain with its professional and complete value-added services. Beginning with an analysis of the relationships between the 3PL and supply chain members, the authors suggest that only when the 3PL reengineers its logistics business process to accommodate the customer could it maximize the value of the customer. Finally, five intelligent agents, order management agent, logistics process reengineering agent, resource scheduling agent, dynamic union management agent and simulating and evaluating agent are designed to form an e-commerce based 3PL system which, with the collaboration of the five agents, could construct a virtual private logistics teamwork suitable for a certain customer's need and furthermore, realize the win-win between the customer and the logistics service vendor. (C) 2005 Published by Elsevier Ltd.