Determinants of the intention to use Internet/WWW at work: a confirmatory study

Previous studies on adoption of the Internet and WWW have investigated factors affecting usage. We believe that the intention to use a technology is equally important, not only for promoting the technology but also for encouraging its voluntary continued use. Although the Triandis model has been applied to a number of technology adoption studies, its adequacy has not been assessed by using a confirmatory analysis method. Structural equation modeling may be used to assess the adequacy of the model for a technology adoption study and to compare it to alternative specifications that integrate previous research results. To prove our hypothesis, data were collected from 255 part-time MBA and diploma students. The results show that our proposed model provides a better fit than the original model. The structural path model shows the important factors that influence the intention to use the Internet/WWW as well as interrelationships between the factors. Comparing previous results on actual usage, the relative importance of factors affecting intention formation is different. (C) 2001 Elsevier Science B.V. All rights reserved.