A proper mentality for benchmarking

被引：39

作者：

Ammons, DN ^{[1
]}

机构：

[1] Univ N Carolina, Inst Govt, Chapel Hill, NC 27514 USA

来源：

PUBLIC ADMINISTRATION REVIEW | 1999年 / 59卷 / 02期

关键词：

D O I：

10.2307/977630

中图分类号：

C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;

摘要：

Among the progeny of performance measurement and results-oriented management in the public sector is a growing interest in various forms of benchmarking. Choosing an appropriate form-that is, a form that suits the given purpose-and carefully applying the prescribed techniques are both essential for benchmarking success. Also important is a proper frame of mind for receiving the lessons of benchmarking.

引用

页码：105 / 109

页数：5