Factors that influence patient satisfaction in the emergency department

被引：41

作者：

Bruce, TA ^{[1
]}

Bowman, JM ^{[1
]}

Brown, ST ^{[1
]}

机构：

[1] E Carolina Univ, Sch Nursing, Greenville, NC 27834 USA

来源：

JOURNAL OF NURSING CARE QUALITY | 1998年 / 13卷 / 02期

关键词：

emergency department; patient satisfaction;

D O I：

10.1097/00001786-199812000-00005

中图分类号：

R47 [护理学];

学科分类号：

1011 ;

摘要：

This descriptive correlation study examined the satisfaction levels of urgent and nonurgent patients in relation to nursing care, the emergency department (ED) environment, ancillary services, and information received. The sample consisted of 28 subjects, with the majority of patients being very satisfied with nursing care. The primary area of concern was information about the length of waiting time. The satisfaction levels of ED patients with the care they receive has become increasingly important in today's health care environment. ED nurses play an important role in ensuring that patients are satisfied and receive quality care.

引用

页码：31 / 37

页数：7

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