Overall level of service measures for airport passenger terminals

被引：82

作者：

Correia, Anderson R. ^{[2
]}

Wirasinghe, S. C. ^{[1
]}

de Barros, Alexandre G. ^{[1
]}

机构：

[1] Univ Calgary, Dept Civil Engn, Calgary, AB T2N 1N4, Canada

[2] Inst Technol Aeronaut, Dept Transportat, BR-12228901 Sao Jose Dos Campos, SP, Brazil

来源：

TRANSPORTATION RESEARCH PART A-POLICY AND PRACTICE | 2008年 / 42卷 / 02期

基金：

加拿大自然科学与工程研究理事会;

关键词：

airport; passenger terminal; level of service; overall analysis; global index; passenger perception;

D O I：

10.1016/j.tra.2007.10.009

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Overall level of service (LOS) measures for airport passenger terminals are presented in this paper. These measures are useful to evaluate the overall LOS in a single scale, according to user perceptions. The procedure consists of observing passengers and collecting several socio-economic and physical variables that might influence the user evaluation of the airport as a whole. A psychometric scaling technique is used to obtain quantitative LOS ratings from survey data. Regression analysis is used to obtain mathematical relationships between the quantitative LOS ratings and global indices (total service time, total walking distance and two orientation indices). The methodology is illustrated with its application at Sao Paulo/Guarulhos International Airport in Brazil. (c) 2007 Elsevier Ltd. All rights reserved.

引用

页码：330 / 346

页数：17

共 33 条

[1]

Airports Council International, 2000, QUAL SERV AIRP STAND

[2]

[Anonymous], 1998, MARKETING RES

[3]

Bock RD, 1968, MEASUREMENT PREDICTI

[4] The satisfaction of human needs in airport passenger terminals [J].

Caves, RE ;

Pickard, CD .

PROCEEDINGS OF THE INSTITUTION OF CIVIL ENGINEERS-TRANSPORT, 2001, 147 (01) :9-15

[5]

CORREIA AR, 2005, THESIS U CALGARY CAN

[6]

CORREIA AR, 2000, THESIS BARZIL

[7]

DADA ES, 1997, THESIS U CALGARY CAN

[8] Evaluation of level of service for transfer passengers at airports [J].

de Barros, Alexandre G. ;

Somasundaraswaran, A. K. ;

Wirasinghe, S. C. .

JOURNAL OF AIR TRANSPORT MANAGEMENT, 2007, 13 (05) :293-298

[9] Optimal configuration of airport passenger buildings for travelers [J].

de Neufville, R ;

de Barros, AG ;

Belin, S .

JOURNAL OF TRANSPORTATION ENGINEERING, 2002, 128 (03) :211-217

[10] Efficient use of airport capacity [J].

Fernandes, E ;

Pacheco, RR .

TRANSPORTATION RESEARCH PART A-POLICY AND PRACTICE, 2002, 36 (03) :225-238

← 1 2 3 4 →