Evaluating leadership, IT quality, and net benefits in an e-government environment

被引：81

作者：

Prybutok, Victor R. ^{[1
]}

Zhang, Xiaoni ^{[2
]}

Ryan, Sherry D. ^{[1
]}

机构：

[1] Univ N Texas, Dept Informat Technol & Decis Sci, Coll Business Adm, Denton, TX 76203 USA

[2] No Kentucky Univ, Dept Business Informat, Highland Hts, KY 41099 USA

来源：

INFORMATION & MANAGEMENT | 2008年 / 45卷 / 03期

关键词：

leadership; IT quality; organizational net benefits;

D O I：

10.1016/j.im.2007.12.004

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

US Government organizations are creating value for their citizens and businesses by improving their public service delivery through good websites. Our study examined leadership and IT quality, and their effect on positive delivery outcomes in an e-govemment environment. We first developed a theoretically based model using elements of the model developed for the Malcolm Baldrige National Quality Award (MBNQA) and DeLone and McLean's IS Success model. To test this model, we conducted a field survey at a municipal city government. The results supported our hypothesis that the MBNQA leadership triad (leadership, strategic planning, and customer/market focus) had a positive impact on the IT quality triad (information, system, and service quality). We also found that both leadership and IT quality increased the benefits. (c) 2008 Elsevier B.V. All rights reserved.

引用

页码：143 / 152

页数：10

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