An experimental investigation of Web-based information systems success in the context of electronic commerce

In this paper, we examined Web-based information systems (WIS) success and focused on User Satisfaction in the context of a consumer purchasing decision. The results indicate strong support for the research model consisting of three fundamental User Satisfaction components: Task Support Satisfaction (TSS), Decision Support Satisfaction (DSS), and Interface Satisfaction. The model explains approximately 50% of the variance in users' intention to use Web-based information systems. It is concluded that Decision Support Satisfaction plays an important role in Web-based information systems success. In light of these findings, implications for theory and practice are discussed. (c) 2004 Published by Elsevier B.V.