The E-Government paradox: Better customer service doesn't necessarily cost less

被引：71

作者：

Bertot, John Carlo ^{[2
]}

Jaeger, Paul T. ^{[1
]}

机构：

[1] Univ Maryland, Coll Informat Studies, College Pk, MD 20742 USA

[2] Florida State Univ, Coll Informat, Tallahassee, FL 32306 USA

来源：

GOVERNMENT INFORMATION QUARTERLY | 2008年 / 25卷 / 02期

关键词：

D O I：

10.1016/j.giq.2007.10.002

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

引用

页码：149 / 154

页数：6

共 31 条

[1] E-govemment: A global view and an empirical evaluation of some attributes of citizens [J].

Akman, I ;

Yazici, A ;

Mishra, A ;

Arifoglu, A .

GOVERNMENT INFORMATION QUARTERLY, 2005, 22 (02) :239-257

[2] Interactive E-Government: Evaluating the Web Site of the UK Inland Revenue [J].

Barnes, Stuart J. ;

Vidgen, Richard .

INTERNATIONAL JOURNAL OF ELECTRONIC GOVERNMENT RESEARCH, 2007, 3 (01) :19-37

[3]

BERTOT JC, 2006, FIRST MONDAY, V11

[4] Functionality, usability, and accessibility Iterative user-centered evaluation strategies for digital libraries [J].

Bertot, John Carlo ;

Snead, John T. ;

Jaeger, Paul T. ;

McClure, Charles R. .

PERFORMANCE MEASUREMENT AND METRICS, 2006, 7 (01) :17-28

[5]

Bertot JC, 2006, LIBR J, V131, P34

[6] On the frontiers of electronic governance: a report on the United States and Canada [J].

Borins, S .

INTERNATIONAL REVIEW OF ADMINISTRATIVE SCIENCES, 2002, 68 (02) :199-211

[7]

Brinkley Douglas., 2006, The Great Deluge: Hurricane Katrina, New Orleans, and the Mississippi Gulf Coast

[8]

Browning G., 2002, Electronic democracy: Using the Internet to transform American politics, V2nd

[9]

Chai CL, 2006, PURE APPL MATH Q, V2, P1

[10]

Cooper Christopher, 2006, Disaster: Hurricane Katrina and the Failure of Homeland Security

← 1 2 3 4 →