Trust and risk in e-government adoption

被引：654

作者：

Belanger, France ^{[1
]}

Carter, Lemuria ^{[2
]}

机构：

[1] Virginia Polytech Inst & State Univ, Dept Accounting & Informat Syst, Blacksburg, VA 24060 USA

[2] Mississippi State Univ, Dept Management & Informat Syst, Mississippi State, MS 39762 USA

来源：

JOURNAL OF STRATEGIC INFORMATION SYSTEMS | 2008年 / 17卷 / 02期

关键词：

e-government; adoption; trust; perceived risk; disposition to trust; electronic government;

D O I：

10.1016/j.jsis.2007.12.002

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Citizen confidence in government and technology is imperative to the wide-spread adoption of e-government. This study analyzes the impact of trust and risk perceptions on one's willingness to use e-government services. We propose a model of e-government trust composed of disposition to trust, trust of the Internet (TOI), trust of the government (TOG) and perceived risk. Results from a citizen survey indicate that disposition to trust positively affects TOI and TOG, which in turn affect intentions to use an e-government service. TOG also affects negatively perceived risk, which affects use intentions as well. Implications for practice and research are discussed. (C) 2008 Elsevier B.V. All rights reserved.

引用

页码：165 / 176

页数：12

共 62 条

[1] ATTITUDES AND NORMATIVE BELIEFS AS FACTORS INFLUENCING BEHAVIORAL INTENTIONS
AJZEN, I
FISHBEIN, M
[J]. JOURNAL OF PERSONALITY AND SOCIAL PSYCHOLOGY, 1972, 21 (01) : 1 - &
[2] STRUCTURAL EQUATION MODELING IN PRACTICE - A REVIEW AND RECOMMENDED 2-STEP APPROACH
ANDERSON, JC
GERBING, DW
[J]. PSYCHOLOGICAL BULLETIN, 1988, 103 (03) : 411 - 423
[3] [Anonymous], DATA BASE ADV INFORM, DOI DOI 10.1145/1007965.1007969
[4] Beccerra M., 1999, Public Administration Quarterly, P177
[5] Trustworthiness in electronic commerce: the role of privacy, security, and site attributes
Belanger, F
Hiller, JS
Smith, WJ
[J]. JOURNAL OF STRATEGIC INFORMATION SYSTEMS, 2002, 11 (3-4) : 245 - 270
[6] A framework for e-government: privacy implications
Belanger, France
Hiller, Janine S.
[J]. BUSINESS PROCESS MANAGEMENT JOURNAL, 2006, 12 (01) : 48 - 60
[7] BENTLER PM, 1980, PSYCHOL BULL, V88, P588, DOI 10.1037/0033-2909.107.2.238
[8] Browne M. W., 1993, Testing structural equation models, P136, DOI [DOI 10.1177/0049124192021002005, 10.1177/0049124192021002005]
[9] The utilization of e-government services:: citizen trust, innovation and acceptance factors
Carter, L
Bélanger, F
[J]. INFORMATION SYSTEMS JOURNAL, 2005, 15 (01) : 5 - 25
[10] CHABROW E, 2004, SURVEY SAYS CITIZENS

← 1 2 3 4 5 6 7 →