Software development: Knowledge-intensive work organizations

We report the findings from three studies of software development projects using a series of questions framed to provide a more detailed understanding than usually pertains of the management and organization, outcomes and derivations of work organization. We discuss some practical and theoretical implications of this work; in particular we conclude that these are knowledge intensive work organizations, that current theory is ill-equipped to address these practices, and that their analysis and understanding requires both organizational and cognitive explanations.