Innovation in hotel services Culture and personality

被引：100

作者：

Chen, Wen-Jung ^{[1
]}

机构：

[1] De Lin Inst Technol, Hospitality Management Dept, Tucheng City 236, Taipei County, Taiwan

来源：

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT | 2011年 / 30卷 / 01期

关键词：

Service innovation culture; Proactive personality; Charged behavior; Innovation; Hotel service; PROACTIVE PERSONALITY; JOB-PERFORMANCE; BEHAVIOR; WORK; VALUES; MODEL; FIT;

D O I：

10.1016/j.ijhm.2010.07.006

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

The growing competition arising from burgeoning global markets exacerbates the demand for hotels to innovate their services and processes to continuously ensure success To identify the processes that ensure excellent service and innovative performance this work employs a literature review and series of questionnaire surveys of 185 employees working at international tourist hotels in Taiwan to examine the relationships among service innovation culture proactive personality charged behavior and innovation This work contributes to the service innovation literature by demonstrating that environmental forces outweigh individual forces in shaping innovation behaviors (C) 2010 Elsevier Ltd All rights reserved

引用

页码：64 / 72

页数：9

共 45 条

[1]

Anderson N.R., 1993, Innovation in Organizations. International Review of Industrial Organizational Psychology, V8, P1

[2]

Anderson NR, 1998, J ORGAN BEHAV, V19, P235, DOI 10.1002/(SICI)1099-1379(199805)19:3<235::AID-JOB837>3.3.CO

[3]

2-3

[4]

[Anonymous], 1983, SOCIAL PSYCHOL CREAT, DOI DOI 10.1007/978-1-4612-5533-8_3

[5]

[Anonymous], 1995, The Knowledge Creating

[6]

[Anonymous], 1998, MULTIVARIATE DATA AN

[7] ESTIMATING NONRESPONSE BIAS IN MAIL SURVEYS [J].

ARMSTRONG, JS ;

OVERTON, TS .

JOURNAL OF MARKETING RESEARCH, 1977, 14 (03) :396-402

[8]

Bai B., 2006, Journal of Human Resources in Hospitality & Tourism, V5, P37, DOI 10.1300/J171v05n02_03

[9]

Bandura A., 1977, SOCIAL LEARNING THEO

[10] THE PROACTIVE COMPONENT OF ORGANIZATIONAL-BEHAVIOR - A MEASURE AND CORRELATES [J].

BATEMAN, TS ;

CRANT, JM .

JOURNAL OF ORGANIZATIONAL BEHAVIOR, 1993, 14 (02) :103-118

← 1 2 3 4 5 →