The relation between user satisfaction, usage of information systems and performance

被引：209

作者：

Gelderman, M ^{[1
]}

机构：

[1] Free Univ Amsterdam, Limperg Inst, NL-1081 HV Amsterdam, Netherlands

来源：

INFORMATION & MANAGEMENT | 1998年 / 34卷 / 01期

关键词：

information systems success; user satisfaction; usage; validation of measurement instruments; survey;

D O I：

10.1016/S0378-7206(98)00044-5

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

This study investigates the validity of two commonly used measures for the success of information systems (rs): usage and user satisfaction (us). A questionnaire survey among Dutch managers was used to assess the mutual relation between both measures and performance. The results indicate that us is significantly related to performance (r=0.42). The relation between usage and performance is not significant. A partial correlation after correction for vs is not significant either. This study provides empirical evidence for the popular assumption that us is the most appropriate measure for Is success available. (C) 1998 Elsevier Science B.V. All rights reserved.

引用

页码：11 / 18

页数：8

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